Introduction
At Goldmars Properties, we are dedicated to delivering exceptional real estate services with a focus on professionalism, transparency, and client satisfaction. This policy outlines the guiding principles, responsibilities, and expectations that shape our interactions with clients throughout all real estate engagements.
1. Advisory Role
Goldmars Properties serves primarily as an advisor, providing expert guidance, market insights, and strategic recommendations to help clients make informed decisions. Our advice is based on information available at the time and our best professional judgment and experience.
2. Independent Verification
While we make every commercially reasonable effort to validate property details provided by owners, developers, and other third parties, Goldmars Properties does not guarantee the absolute accuracy or completeness of such information. Clients are encouraged to conduct their own independent research, inspection, and verification before committing to any purchase, lease, or investment.
3. Non-Indemnification for Misrepresentations
Goldmars Properties does not indemnify or assume liability for misrepresentations, inaccuracies, or omissions made by property owners or developers. Property owners bear full responsibility for the truthfulness and accuracy of information about their properties. Clients are advised to verify all details independently and, where necessary, seek legal or professional counsel before proceeding.
4. Client’s Independent Research
Clients are responsible for conducting thorough due diligence on the properties of interest, including assessing legal titles, structural integrity, environmental conditions, and compliance with zoning or planning laws. Goldmars Properties may provide information and contacts to assist with this process but does not replace professional legal or technical evaluations.
5. Refund Policy
In situations where a client requests a refund, Goldmars Properties will liaise with property owners or developers to seek a fair resolution. However, refund decisions remain at the sole discretion of the property owner or developer, as per their terms and conditions. Clients are encouraged to ensure full satisfaction and due diligence before making payments.
6. Protection of Brokerage Interests
If a client bypasses Goldmars Properties and directly concludes a transaction with a property owner, developer, or third party introduced by us, we reserve the right to pursue legal or financial redress for breach of brokerage engagement. Clients are expected to maintain transparency, integrity, and fairness throughout the process.
7. Confidentiality and Data Protection
Goldmars Properties upholds strict confidentiality and data protection standards. Client information is treated as private and will only be shared with authorized parties directly involved in the transaction. All data is handled in compliance with applicable data protection laws, and clients’ personal or financial information will not be disclosed without consent.
8. Communication and Responsiveness
Clients and agents are expected to maintain timely, respectful, and professional communication throughout the engagement. Goldmars Properties commits to providing clear updates, responding promptly to inquiries, and ensuring transparency at every stage of the transaction.
9. Conflict Resolution
In the event of disputes or misunderstandings, Goldmars Properties encourages amicable resolution through open dialogue. If necessary, issues may be referred to mediation or arbitration before any legal proceedings. Our goal is always to resolve conflicts fairly, efficiently, and respectfully.
10. Commission and Fees
Goldmars Properties’ commission structure and service fees are clearly communicated and agreed upon before engagement. Clients are expected to honor payment agreements as stipulated in signed contracts. Commission payments are typically due upon the successful completion of a transaction unless otherwise stated in writing.
11. Client Responsibilities
Clients are expected to:
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Provide truthful and complete information relevant to their real estate needs.
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Cooperate with Goldmars representatives throughout the process.
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Avoid engaging in actions that may conflict with the company’s role or undermine ongoing negotiations.
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Respect agreed terms, timelines, and payment conditions.
12. Ethical Conduct
Goldmars Properties conducts all business with integrity, fairness, and compliance with applicable real estate laws and professional standards. We expect clients to uphold similar values of honesty, respect, and lawful conduct in all dealings.
13. Limitation of Liability
While we strive for excellence in all services, Goldmars Properties shall not be liable for any losses, damages, or inconveniences resulting from market fluctuations, third-party actions, or external factors beyond our control. Clients are responsible for independent financial and legal evaluations.
14. Policy Review and Clarification
This policy outlines the guiding principles of our engagement with clients and is subject to periodic review and updates. Clients are encouraged to request clarification on any section of this policy before entering into formal agreements with Goldmars Properties.
At Goldmars Properties, we are committed to upholding the highest standards of service, integrity, and professionalism. By adhering to this policy, we aim to foster trust-based relationships and ensure successful outcomes in every real estate transaction.
Introduction
At Goldmars Properties, we are committed to safeguarding the privacy and security of all personal data entrusted to us by our clients, employees, contractors, and partners.
We recognize that the protection of personal data is essential to maintaining trust, ensuring legal compliance, and upholding the highest standards of integrity in all our operations.
This Data Protection Policy outlines our commitment to data privacy and the measures we take to ensure compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable privacy laws.
1. Scope
This policy applies to all personal data processed by Goldmars Properties, whether in electronic, verbal, or paper form.
It covers data collected through:
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Our website and social media platforms.
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Physical offices, site inspections, or property visits.
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Email, phone calls, or other communication channels.
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Employee, vendor, and partner interactions.
This policy applies to all employees, agents, and third-party service providers who process data on behalf of Goldmars Properties.
2. Data Collection and Processing
Goldmars Properties collects and processes personal data strictly for legitimate business purposes, including:
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Providing real estate brokerage, advisory, and management services.
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Facilitating transactions between buyers, sellers, tenants, and developers.
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Managing human resources and employee records.
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Complying with regulatory and legal obligations.
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Conducting marketing, business development, and client relationship management activities.
We ensure that all personal data is:
• Processed lawfully, fairly, and transparently.
• Collected for specific and legitimate purposes.
• Adequate, relevant, and limited to what is necessary.
• Accurate and regularly updated.
• Retained only for as long as necessary for its intended purpose.
3. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
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Consent: When individuals provide clear permission for us to process their data.
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Contractual necessity: When processing is required to fulfill a contract or pre-contractual request.
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Legal obligation: When required to comply with applicable laws or regulations.
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Legitimate interest: When processing is necessary for our business interests, provided it does not override data subjects’ rights.
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Vital interest: When processing is necessary to protect someone’s life or safety.
4. Data Security
Goldmars Properties implements robust technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
These measures include:
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Role-based access control and authentication systems.
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Encryption of sensitive data and secure password management.
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Regular system security testing and vulnerability assessments.
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Secure disposal of physical and electronic records.
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Confidentiality agreements with employees and partners.
5. Data Retention
Personal data is retained only for as long as necessary to fulfill its collection purpose, meet legal requirements, or support legitimate business needs.
After the retention period expires, data is securely deleted, anonymized, or destroyed using industry-standard methods.
A Data Retention Schedule is maintained internally to guide the management of records.
6. Data Subject Rights
In accordance with the NDPR, all data subjects have the right to:
• Access their personal data held by us.
• Request correction or update of inaccurate data.
• Request deletion of personal data, where applicable.
• Object to or restrict data processing.
• Request data portability in a structured, machine-readable format.
• Withdraw consent at any time, without affecting the lawfulness of prior processing.
Goldmars Properties ensures that these rights are honored promptly and in compliance with regulatory timelines.
7. Data Sharing and Third Parties
We may share personal data with trusted third parties only when necessary to deliver our services or fulfill legal obligations. These may include:
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Property owners, developers, and financial institutions.
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Government agencies, regulators, or legal authorities.
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IT service providers, auditors, and consultants.
All third-party partners are bound by data processing agreements that ensure compliance with NDPR standards and prohibit misuse or unauthorized disclosure of data.
8. Cross-Border Data Transfers
If personal data must be transferred outside Nigeria, Goldmars Properties ensures such transfers comply with NDPR requirements by:
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Verifying that the destination country provides an adequate level of data protection; or
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Implementing appropriate safeguards, such as contractual clauses or consent from the data subject.
9. Consent Management
Where consent is required for processing personal data, it will be obtained in a clear, affirmative, and informed manner.
Data subjects have the right to withdraw consent at any time, and such withdrawal will be honored without undue delay.
10. Data Breach Response
In the event of a data breach, Goldmars Properties will:
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Immediately assess the nature and impact of the breach.
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Take prompt corrective and preventive measures.
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Notify the National Information Technology Development Agency (NITDA) and affected individuals where applicable.
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Document the incident and actions taken for accountability and improvement.
11. Training and Awareness
All employees receive periodic training on data protection principles, handling of personal data, and incident reporting.
This ensures that every staff member understands their responsibilities under the NDPR and this policy.
12. Record Keeping
Goldmars Properties maintains comprehensive records of all personal data processing activities, including:
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Categories of data collected.
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Purpose of processing.
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Recipients of data.
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Retention periods.
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Security and transfer mechanisms.
These records are available for regulatory inspection upon request.
13. Monitoring and Review
This policy and all data protection practices are reviewed periodically to ensure continued effectiveness, compliance, and alignment with regulatory changes or business operations.
Internal audits and compliance checks are carried out at least once annually.
14. Policy Enforcement and Sanctions
All employees, contractors, and third parties must comply with this policy.
Any breach or violation may result in disciplinary action, termination of contracts, or legal proceedings where appropriate.
15. Contact Information
For inquiries, exercising data subject rights, or reporting a data breach, please contact:
Name: Joshua Ubah
Email: contact@goldmarsproperties.com
Phone: +2347012656344
Conclusion
Goldmars Properties remains dedicated to maintaining the highest standards of privacy, integrity, and accountability in the management of personal data.
We continuously review and enhance our data protection practices to ensure full compliance with the Nigeria Data Protection Regulation (NDPR) and to uphold the trust placed in us by our clients and partners.